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GIGABYTE to Exchange or Refund Exploding Energy Provides

GIGABYTE has began the method of exchanging and refunding customers for his or her latest manufacturing difficulty of energy provide items exploding. In truth, there’s a video of GP-P750GM exploding in the course of the recording.

Gigabyte Providing Change & Refund Program To Clients Who Purchased Their Exploding Energy Provides

Beforehand, GIGABYTE proceeded to difficulty a voluntary recall for each the GP-P750GM and GP-P850GM energy provides. On account of a safety breach at GIGABYTE Headquarters, they had been unable to maneuver ahead with the RMA till lately. Now, RMAs are being issued for the 2 energy provide fashions by GIGABYTE for customers seeking to change or obtain a refund for his or her product.

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A. Eligible merchandise and serial quantity (SN) ranges

  • Energy Provide Mannequin GP-P750GM: N20243G001301 through SN20453G025430
  • Energy Provide Mannequin GP-P850GM: N20343G031011 through SN20513G022635

B. If bought from Licensed GIGABYTE reseller:

  1. Contact your home of buy.
  2. Change or refunds are dealt with by your vendor/reseller.
  3. Vendor/reseller will validate product buy, AND product SN vary.
  4. Clients should return product to reseller earlier than an trade or refund is issued.

C. If bought from Licensed resellers that aren’t processing exchanges or refunds immediately:

  1. Exchanges or refunds are dealt with by GIGABYTE .
  2. Fill out this way and the GIGABYTE crew shall be in contact shortly.
  3. GIGABYTE will validate buy, AND product SN vary.
  4. GIGABYTE will difficulty RMA#, and the product (with all equipment) should be obtained by GIGABYTE earlier than a substitute/refund is processed. No cross-shipping.
  5. Substitute items won’t be issued till the RMA has been processed by the regional GIGABYTE RMA crew.

D. If bought from non-authorized sellers (i.e. Ebay, Amazon market, personal sale, and many others.):

  1. Substitute solely, NO refunds allowed.
  2. Fill out this way and the GIGABYTE crew shall be in contact shortly.
  3. GIGABYTE will validate buy, AND product SN vary.
  4. GIGABYTE will difficulty RMA#, and the product (with all equipment) should be obtained by
  5. GIGABYTE earlier than a substitute is shipped. No cross-shipping.

You can head over to this link to claim your exchange or refund.

Gigabyte’s PSUs caught exploding on cam. (Picture Supply: GamersNexus)

There’s a stipulation to the method. Not each GP-P750GM or GP-P850GM shall be thought-about eligible for this system. Solely sure serial numbers for each fashions shall be accepted as a part of the RMA. These serial numbers equivalent to the fashions are as follows:

For GP-P750GM fashions:

  • serial numbers between SN20243G001301 and SN20453G025430

For GP-P850GM fashions:

  • serial numbers between SN20343G031011 and SN20513G022635

As with every RMA, proof of buy, reminiscent of an bill of the acquisition, is insisted to have the ability to course of any claims. If a buyer bought from a licensed GIGABYTE vendor, they can both ask for a refund or obtain a substitute product. However, if a client was to buy from a non-authorized vendor, say off of the Amazon market, Craigslist, or eBay—the place different prospects can promote their pre-bought merchandise and promote them for equal or adjusted values—will solely have the ability to obtain a substitute.

If the retail web site or outlet doesn’t take part in GIGABYTE’s trade program, prospects can contact GIGABYTE on their claims portal on their web site. You can even e-mail Gigabyte on the offered e-mail (powersupply@gigabyteusa.com) if in case you have any questions or issues involving the method.