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Aircall raises $120 million for its cloud-based cellphone system

Aircall has raised a $120 million Collection D spherical led by Goldman Sachs Asset Administration. Following right now’s funding spherical, the corporate has reached unicorn standing, which suggests it has a valuation above $1 billion — that is the sixteenth French unicorn.

The startup has been constructing a cloud-based cellphone system for name facilities, help strains and gross sales groups. It integrates with Salesforce, HubSpot, Zendesk, Slack, Intercom and different well-liked CRM, help and communication methods.

Aircall clients can create native numbers and arrange an interactive voice response listing. The service manages the decision queue for you and your brokers can begin answering inbound calls. Brokers can switch calls and put clients on maintain. Admins can see analytics, monitor calls and see how everyone seems to be doing.

Along with Goldman Sachs Asset Administration, present traders DTCP, eFounders, Draper Esprit, Adam Road Companions, NextWorldCap and Gaia are additionally collaborating as soon as once more in right now’s funding spherical.

As a cloud-based software program product, Aircall works effectively with distant or hybrid groups. For the previous yr, many firms have been on the lookout for a brand new cellphone system with numerous lockdowns going down all over the world. And Aircall has capitalized on this inflow of consumers.

In relation to metrics, it signifies that signups elevated by 65% in 2020. New clients embody Caudalie, OpenClassrooms and Too Good To Go. Total, Aircall has 8,500 clients. 15% of them are based mostly in France, 35% within the U.S. and 50% in different nations.

With the brand new funding spherical, the corporate plans to iterate on its product with new integrations with third-party instruments, and specifically industry-specific integrations. There can be new places of work in London and Berlin in addition to new hires within the firm’s present places of work based mostly in New York, Paris, Sydney and Madrid.

The corporate additionally plans to regulate a much bigger chunk of its tech stack. It signifies that it’ll collaborate with large telecommunications firms to leverage their networks. You can too anticipate extra product options with higher transcription and higher sentiment evaluation.